Our company has been focusing on pre-sales and after-sales services for customers for many years, providing users with satisfactory solutions, high-quality products, and perfect after-sales, which is our consistent commitment to win the satisfaction of every customer.
Optimization plan design: We communicate patiently with users, understand the actual needs of users, and provide users with optimized and reasonable design plans...
Long-term spare parts protection: We guarantee to provide users with spare parts services for at least 10 years to avoid equipment idle due to aging of equipment parts...
Equipment upgrade: We fully take into account the new needs of users in the process of enterprise development, such as production capacity and energy saving. We provide you with new renovation plans to save your money...
Operation training service: when the equipment is delivered, we provide your employees with comprehensive training services on equipment use, maintenance, and simple repairs, and provide written documents to avoid employee movement caused by the movement of employees...
Incoming material testing service: We have a complete material testing center, welcome new and old users to provide various materials on-site testing...
Service Process:
1. Before sale:
Create files, get in touch with customers, introduce the technology and equipment of the factory, understand the needs of users, recommend corresponding equipment, implement samples and related technical preparations, and improve technical parameters.
2. On sale:
Provide related drawings and technical data of users, coordinate the installation and construction of user equipment, and inform users of production speed and quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sales:
①Send staff to the user to guide the installation and take charge of commissioning until delivery.
②Responsible for the operation and maintenance skills training of the users.
③Long-term supply of spare parts at high quality and reasonable price.
④ The warranty period of the equipment is one year. Within one year after the acceptance, the equipment is damaged due to the quality of the equipment itself. It is responsible for free maintenance. If the failure is caused by improper operation, the cost is charged, and the 48-hour service maintenance is implemented. You must answer the user’s question within 24 hours. If you cannot solve it on the phone, then rush to the user’s site to solve the problem within the next 24 hours.
4. Basic flow chart of service
